Your loved one has a procedure coming up.
You can't be there.

Parents often think they have it handled — until the backup ride falls through and the procedure gets postponed. A cancelled surgery means redoing the pre-op clearance, finding a new date, and another month of anticipation for everyone. Don't let chance decide the day. Hiring a professional means 'who's taking me?' is answered once and stays answered. If your parent still hesitates, I'm happy to call them directly before the booking is finalized — a five-minute conversation usually settles it.

A fair concern — and a common one before the day. The simplest fix is a short phone call before the procedure: your loved one hears my voice, asks anything they want, and gets a sense of who's showing up. That solves it for most people. For cases where a call isn't enough — a parent who's especially anxious or particular — I can also arrange an in-person introductory visit at their home a few days before the procedure. No charge for it — that's part of the job, and it makes the day feel familiar instead of strange. Tell me at booking what would help and I'll set it up.

Light memory issues — early-stage forgetfulness, occasional confusion — aren't a problem. I'll move at their pace, repeat instructions as needed, and stay close. Just give me a heads-up at booking so I can prepare. I want to be honest about the limit, though: if your parent has advanced dementia or Alzheimer's with episodes of agitation or aggression, an outpatient surgery day isn't the right fit for a non-clinical companion. In those cases, a trained dementia care professional — or a family member who already knows your parent — is the safer call. If you're not sure where your parent falls, tell me at booking and I'll be straight with you about whether Kavia is the right service.

Yes. I text you when we arrive at the facility, when your loved one is taken back for the procedure, when the procedure is done, and when we're heading home. If you'd rather have a phone call at a specific moment — for example, when they wake up — just tell me at booking. My phone stays on me throughout the day.

I built this for out-of-state sons and daughters — the whole process assumes you can't be in the room. From the moment you book, you're in the loop. At booking, I confirm the logistics in writing: your parent's facility, the procedure, gate codes, pets, the medications they take. Before the day, I call the surgery center to verify check-in protocol, parking, and discharge requirements so nothing surprises us. On the day, you get a text at four moments — pickup at your parent's door, check-in at the facility, when the procedure is done, and when I drop them off at home and confirm they're settled. If you'd rather have a phone call at any of those moments, tell me at booking. You're never the project manager — I work with the patient directly and keep you informed in parallel.

I keep trained backup companions and I'll deploy one if I have to, at the same rate and the same terms. I'll tell you the moment I know, and if you'd rather not go ahead with someone your parent hasn't spoken to, you get your money back — no argument. What I won't do is leave you to find out on the morning.