Privacy Policy
Last updated: May 5, 2026
Kavia Health LLC, doing business as Kavia ("Kavia," "we"), provides outpatient surgery and procedure companion services in Pasco and Pinellas Counties, Florida. This policy explains what information Kavia collects through kavia.health and the booking process, why it is collected, how it is stored, and the choices you have.
Kavia is owned and operated by Peter Zadecki. Bookings, service agreements, and day-of services are handled directly by Kavia personnel.
Important — Non-medical service, not a HIPAA-covered entity
Kavia is registered with the Florida Agency for Health Care Administration as a Homemaker and Companion Services provider under Chapter 400, Part III, Florida Statutes (Registration No. 241656, Certificate No. 41393). Kavia provides strictly non-medical, non-clinical companion and transportation services. Homemaker and companion services are prohibited from providing any hands-on personal care services.
Kavia:
- Does not provide medical care, medical advice, supervision, or medication administration
- Is not a healthcare provider, home health agency, or medical transport service
- Is not a HIPAA-covered entity, and does not currently act as a business associate of any covered entity — services are contracted directly with the patient
- Does not create or maintain medical records, and does not collect or store clinical health information such as diagnoses, test results, or treatment records
A covered entity wishing to disclose patient information to Kavia must execute a business associate agreement first. Where a patient shares their own information with Kavia directly, no such agreement is required and none is implied.
What we collect
Kavia collects only what is needed to coordinate your day. Kavia does not collect medical records, diagnoses, test results, or insurance information.
When you submit the booking form, we collect:
- Full name
- Email address
- Phone number
- Procedure facility
- Procedure type (e.g., "colonoscopy") and procedure date
- Service selected (Companion Service, or Not Sure)
- Whether you'd like a callback before booking
- Date of birth
- Home address
- Emergency contact name and phone number
- Your typed initials and timestamps acknowledging each section of the agreement
- Your consent (or non-consent) to share booking updates with your emergency contact
- Card details, billing address, and the amount charged
When you visit the website, our hosting and analytics providers may collect:
- IP address, browser type, device type, referring URL, pages visited
- (If enabled) Session-replay analytics — anonymized cursor movement and clicks, with all form-field text masked by default
- (If enabled) Tag-management and analytics events — page views and conversion events, with no personally identifying form contents
Why we collect it
| Purpose | Data used | |---|---| | Confirm your booking and call your facility in advance | Name, phone, facility, procedure, date | | Send the service agreement, payment link, and day-of confirmation by email | Email, name | | Identify you as your registered responsible adult at check-in | Name, DOB, service-agreement record | | Reach someone if anything happens during your day | Emergency contact name and phone | | Pick you up at the right place | Home address | | Process payment | Handled directly by the payment processor — see above | | Improve the site | Analytics data (aggregated) |
Kavia does not collect data for marketing profiles, advertising audiences, or resale.
How long we keep it
| Record | Retention | |---|---| | Enquiry that never became a booking (no agreement signed) | 3 years, so Kavia can follow up — deleted sooner on request | | Signed booking record — agreement, signature trail, and the details needed to perform the service | 7 years from the service date, then automatically deleted | | Part-completed booking form saved so you can resume it | 30 days, then automatically deleted, or immediately once you sign | | Email records held by our email-sending provider | Per the provider's standard retention (currently 30 days for content, longer for delivery metadata) | | Payment records held by the payment processor | Per the processor's retention obligations (typically 7 years for tax and chargeback purposes) | | Email Kavia receives from you (peter@kavia.health) | Personally identifying threads are deleted within 12 months unless an active issue requires keeping them longer |
If you'd like your record deleted sooner, email peter@kavia.health and Kavia will delete it within 7 days.
Signed agreements are the exception. Kavia keeps those for seven years because they are the contract between us: they record what you agreed to and are the only evidence of it if a dispute ever arises. Florida's limitation period for an action on a written contract is five years, and business records are conventionally kept for seven. Kavia will not delete a signed agreement on request inside that period, but will delete everything not required to keep it — and the agreement itself is deleted automatically once seven years have passed.
Who we share it with
Kavia shares the minimum necessary information with the following categories of service providers, and only for the purposes listed above. Specific vendors as of the "Last updated" date are named for transparency; Kavia may substitute comparable service providers without changing the categories of data shared.
- Payment processing — currently Stripe
- Encrypted booking-record storage — currently Upstash (data encrypted in transit and at rest)
- Transactional email delivery — currently Resend
- Website hosting and booking API — currently Vercel; logs request metadata
- Session-replay analytics (if enabled) — currently Microsoft Clarity, with form fields masked
- Tag management and analytics (if enabled) — currently Google Tag Manager and Google Analytics
Kavia shares booking confirmations with your emergency contact only if you opted in on the service agreement, and the substance of those communications is limited to objective logistical updates as defined in the service agreement.
Kavia does not sell your personal information. Kavia does not rent, trade, or share it with advertisers, data brokers, or third parties for their own marketing purposes.
If Kavia is required by valid legal process (subpoena, court order) to share information, Kavia will do so and will notify you unless legally prohibited.
Your rights
Regardless of which state you live in, you have the right to:
- Know what information Kavia has about you — email and Kavia will send you a copy within 30 days
- Correct anything that is wrong
- Delete your booking record (within 7 days of request — see retention table)
- Opt out of marketing emails (Kavia does not send marketing emails as of this writing — only transactional emails tied to a booking)
- Withdraw consent to share with your emergency contact
If you are a Florida resident, the Florida Digital Bill of Rights (FDBR) grants the rights above. California, Virginia, Colorado, and Connecticut residents have similar rights under their state laws — the same email address handles all of them.
Cookies and tracking
The kavia.health website uses cookies and similar technologies for:
- Essential — to operate the booking form and remember your session
- Analytics (if enabled) — to count page visits and identify which marketing channels send bookings
Florida UETA — electronic signatures
Florida's Uniform Electronic Transactions Act (Chapter 668, Florida Statutes) governs electronic signatures in Florida. By typing your initials and clicking "Sign & Proceed to Payment" on the service agreement, you consent to sign and conduct the transaction electronically. You may request a paper copy of any document by emailing peter@kavia.health.
Security
Kavia takes reasonable steps to protect your information:
- All booking data is transmitted over HTTPS / TLS
- Storage and payment providers encrypt data at rest
- API tokens and keys are stored in encrypted environment variables, not in source code
- Access to booking information is restricted to authorized personnel
Children
Kavia's service is for adults age 18 and older. Kavia does not knowingly collect information from anyone under 18. If you believe a child has submitted information, email peter@kavia.health and Kavia will delete it.
Changes to this policy
Kavia will update this page when its data-handling practices change. The "Last updated" date at the top will change with any update. For material changes, Kavia will email anyone with an active booking before the change takes effect.
Contact
Kavia Health LLC d/b/a Kavia
Port Richey, FL 34668
Email: peter@kavia.health
Phone: (727) 386-9363
If you have a question about this policy, the fastest way to reach Kavia is email. Peter reads every message personally.